Version 2020.1 (Translated using Google translate)
Not only the government creates rules to ensure the safety of your purchase. We as a web retailer would also like to inform you of our conditions. By agreeing to the Terms and Conditions Webshop, an agreement has been concluded between us and you as a customer. But before you agree to our General Terms and Conditions, we kindly request that you read the terms and conditions carefully and take note of our working method. If you have any questions about our conditions, you can of course contact us.
Street name: Grasdijkweg
House number: 9
Postal Code: 9798TC
Country the Netherlands
Chamber of Commerce no .: 78089522
VAT no .: NL861260636B01
IBAN no .: NL86 RBRB 0200 4342 41
Article 1 - Webshop
1.1. The webshop is registered with the Chamber of Commerce and pays its legal contribution to the tax authorities. Above you can find our Chamber of Commerce number and VAT number. You will also find our contact details there.
1.2. Our webshop is provided with an SLL Certificate. This means that we meet all legal requirements with regard to the security of your personal data and payment details. We strive for continuous improvement of the security of your data. We will report abuse by hackers to the police.
1.5. We are obliged to report any suspicion of abuse or fraud to the police.
1.6. We strive to provide you with excellent service at all times. If you have any doubts about the purchase of a product, we are happy to help. You can contact us via our contact page on the website www.CrowBunny.nl.
1.7. These general terms and conditions apply to every offer from us (the entrepreneur) and to every distance contract and orders concluded between the entrepreneur and you (the consumer).
1.8. Before the distance contract is concluded, the text of these general terms and conditions will be made digitally available to the consumer and the buyer must approve them before proceeding with the order.
1.9 If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
1.10 The offer is without obligation. The entrepreneur is entitled to change and adapt the offer at any time.
1.11 The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and / or services offered. Obvious mistakes or errors in the offer are not binding for the entrepreneur.
- All images, specifications, data in the offer are indicative and cannot give rise to compensation or termination of the agreement.
- Images accompanying products are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.
- Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.
This concerns in particular:
- the price including taxes;
- the possible costs of shipping;
- the way in which the agreement will be concluded and which actions are required for this;
- whether or not the right of withdrawal applies; o the method of payment, delivery and implementation of the agreement;
- the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
- the level of the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
- whether the agreement will be filed after the conclusion, and if so, how it can be consulted by the consumer;
- the way in which the consumer, before concluding the agreement, can check the information provided by him under the agreement and, if necessary, restore it;
- any other languages in which, in addition to Dutch, the agreement can be concluded;
- the behavioral codes to which the entrepreneur is subject and the way in which the consumer can consult these behavioral codes electronically;
- the minimum duration of the distance agreement in the event of an extended transaction.
2 Article 2 - Reflection period and right of withdrawal
2.1 You have the right to cancel your order up to 14 days after receipt without giving any reason. You must contact us within these 14 days via our contact page: https://www.crowbunny.nl/en/contact-us. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning to the webshop are for your own account. Consult the website of your carrier for the exact rates.
2.2 If you use your right of withdrawal and want to return your package, the product will be returned to us with all accessories supplied, unworn, unwashed and clean and in its original condition and packaging. If you want to return an item, you can request this via our contact form, you can find this form on the following page: https://www.crowbunny.nl/en/contact-us
2.3 Products that are returned to us must be provided with the original packaging. To be unworn and unwashed and have original labels attached. Stickers must not be detached from the foil and must be in their original condition.
2.4 During the reflection period, the consumer will handle the product and packaging with care. He or she will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The starting point here is that the consumer may only handle and inspect the product as he would be allowed to do in a store.
2.5 We cannot take back products that have been worn, washed, have not been treated properly, are damaged and / or have no attached price tag.
2.6 If the consumer makes use of his right of withdrawal, the costs of return will be borne by the consumer
2.7 If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal, subject to the condition that the product has already been received back in good order (as described in 2.4). the web retailer or conclusive proof of complete return can be provided.
2.8 The entrepreneur can exclude the consumer's right of withdrawal for products as described below. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for products:
- that have been created by the entrepreneur in accordance with the consumer's specifications;
- that are clearly personal in nature;
- that cannot be returned due to their nature;
- that can spoil or age quickly;
- whose price depends on fluctuations in the financial market on which the entrepreneur has no influence;
- for hygienic products.
- Returns of special orders, which have been produced especially for you, cannot be returned.
3 Article 3 - The agreement
3.1 The agreement between the webshop and the customer is final when the customer has indicated that he has agreed to the general terms and conditions and he has authorized the webshop to debit the money from his account, when the customer has made a payment via iDEAL, Bancontact or Credit card.
3.2 The agreement has been concluded electronically, by filling in the necessary fields and agreeing to the general terms and conditions.
3.3 After the reflection period of 14 days has expired and payment has been received by the webshop, the customer has become the owner of the product in question.
3.4 You as a customer are obliged to fulfill your payment obligation to the webshop. If you do not pay within the set period, you will receive a reminder from us. If you still have not paid after 14 days, you will be charged. If, after several reminders, you still have not paid the due claim, we will hand over the collection to a collection agency.
3.5 The entrepreneur can - within legal frameworks - inquire whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request, with reasons, or to attach special conditions to the implementation.
3.6 After you have made a purchase, you will receive written confirmation of your purchase by email. It states the product you have purchased, what it costs you and where you can go with any complaints and comments.
3.7 We are obliged to deliver the product or article to you within 30 days. If, due to unforeseen circumstances, the article cannot be delivered within this period, we will inform you in writing. After the expiry of these 30 days, you will receive a refund of any purchase amount already paid.
3.8 However, if you have placed a pre-order or placed an alternative order with a longer delivery time communicated with you, the 30 days will start from the previously mentioned date.
3.9 In the unlikely event that a particular product is no longer available, the entrepreneur will refund the amount for the item not delivered to the customer or offer a replacement item in consultation with the customer.
4 Article 4 - The price
4.1 The prices stated on our webshop always include VAT. The costs that have to be paid for sending the product will be visible when you have added the product to your shopping cart.
4.2 When you authorize us to automatically debit an amount from your account number, you are obliged to provide us with a correct account number. Abuse or fraud is punished and reported to the authorities that must be aware of it. In addition, a report is made to the police.
4.3 The price stated with the product on the website cannot change during your purchase (if 4.5 applies). You pay the amount that is visible with the product and which is also confirmed to you, if you electronically agree to the purchase. The purchase price is again stated in it.
4.4 When you buy a product during a period in which no promotion applies, you are not eligible for a discount afterwards.
4.5 All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typing errors. In case of printing and typing errors, the entrepreneur is not obliged to deliver the product at the wrong price.
5 Article 5 - Complaints and warranty
5.1 Complaints about the delivery must initially be reported to us via the contact form on the contact page (or by telephone). We are happy to help you. We will then contact the relevant delivery person regarding the delivery of the product. Naturally, our delivery staff will do their utmost to deliver the product undamaged to your home.
5.2 If you are not satisfied with the delivered product, you can report complaints via the means mentioned on our contact page. Describe your complaint as specifically as possible. If it is within our capabilities, we will solve the problem ourselves or together with you.
5.3 Complaints are usually handled by us within 14 days. A complaint is always handled in writing.
5.4 You are entitled to a legal warranty: right to a good product. The legal guarantee means that you are always entitled to have us deliver a good product. If a product is defective upon receipt, you are entitled to free repair, a new product or a refund of your money. For this reason we ask [MW4] to properly inspect the product after receipt and, if desired, to return it within the period and according to the conditions as stated in point 2.4.
6 Article 6: Foreign transactions and sales agreements.
6.1 Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer lives abroad.
6.2 The Vienna Sales Convention does not apply.
6.3 The delivery of products abroad can take longer than a delivery in the Netherlands. The costs charged for shipping to an address abroad are visible to you when you purchase the product.
7 Article 7: Copyright
7.1 All images and products on this site are designed by or for CrowBunny and are copyrighted by CrowBunny. This means that you cannot use our images without our permission. Dutch law gives us as CrowBunny:
- the right to make our work public
- the right to reproduce / copy our work.
- personality rights
We translated this page with google translate from the dutch version into the English version. The dutch law applies. if anything is unclear or you do not understand the translation, please contact us and we will give you an explanation.